Career Opportunity with Infor: Product Support Analyst & Consultant, Senior (M3)

 

 

Let your career scale new heights With latest job opportunities at Infor Infor, apart from being the third largest provider of enterprise applications and services, is an outward-facing company. This perhaps is the one description that accurately captures the culture at Infor. As an integral part of this work culture, you have the opportunity to apply for any of our current job openings, based on your area of expertise. What's more, you can also refer your close friends, contacts, and other acquaintances who might suit the role. Current Job Opportunities Role: Product Support Analyst Location: Bangalore Experience: 4 - 10 Years Education: Bachelor in Hospitality/Diploma in Hospitality (IHM or similar institutes) or Post Graduate degree in Travel and Hospitality Bachelor of Science/Engineering graduates     Required Skills: ·        Provides complete, reliable and prompt information to customers. ·        Ability to work with different working styles in a team environment. ·        Passionate about individual, team and organization's success. ·        Develops and maintains smooth working relationships with coworkers in one's own and other departments. ·        Ability to adapt to new technology ·        Demonstrates self-learning ability to develop technical ability and self-improvement. Stays informed about industry practices ·        Good data entry skills. (type 30-40 words per minute) ·        Knowledge of Crystal Reporting or SQL reporting services is a plus ·        General Computer Skills, Microsoft Office and operating systems a plus Knowledge of Infor Xtreme portal. Responsibilities:   65% Provides initial direct telephone support to customers: ·       Provides preliminary troubleshooting and resolves issues ·        Assigns priorities on customer issues and routes the incidents to the appropriate resource area of Support Services when unable to resolve the incident assigned to oneself. ·        Documents customer contact activity and maintain accurate data in Infor Xtreme 30% Handles miscellaneous customer requests and performs support functions for Support Team as required: ·        Resolves most frequently asked questions via phone or email with the help of the online Knowledge Center. ·        Walks a customer through the use of the Web site online Knowledge Base. ·        Works with allied departments of Development, Quality Assurance, Sales and Services to pass on appropriate requests and required information to them ·        Takes incoming incidents/emails and processes them in our support system 5% other duties as assigned         Apply Now. Please mail in your resumes to   http://hydapps/Jobs/jobs.asp (Opens only on IE explore)   (Subject: Reference No: 1509)   Role: Consultant, Senior (M3) Location: Hyderabad Experience: 6 +  years Education: Bachelor's degree or equivalent Key Responsibilities: Add value to customer projects by using the know-how about Infor solutions and implementations derived from practical experiences Participate in full life cycle client facing implementation projects, including information gathering, analysis, design, implementation, testing and go live processes relating to Infor applications, working as part of an Infor project team Act as an advisor to Infor customers regarding best practices and how to configure their Infor solution for making their processes and way of working more efficient Design and configure efficient client business solutions Develop and execute test plans Perform testing of software configurations and customer solutions Provide training to client's key and end users Achieving engagement objectives: Ø  Provide regular internal project reports when required Ø  Attend product functionality briefings and training sessions Ø  Take responsibility for personal development   Skills, experience and attributes required: Experience in one or more industry segments such as Fashion, Food & Beverage, Distribution, Industrial Manufacturing, Chemical & Life Sciences, Automotive or Enterprise Asset Management. Business process knowledge in Warehousing, Logistics, Procurement, Customer Sales Management, Manufacturing and Planning or equivalent processes 3-6 years of work experience with Infor M3 in a client facing role through various projects Reliability and deadline-driven approach Strong organizational skills & time management skills Strong oral and written communication that effectively articulates complex ideas Ability to work independently and as a part of a team but also self-motivated Team player with the ability to build strong peer and interpersonal relationships Excellent problem solving and analytic skills   Willingness to travel as needed for projects       Apply Now. Please mail in your resumes to http://hydapps/Jobs/jobs.asp (Opens only on IE explore) (Subject: Reference No: 1515)   For more career opportunities logon to www.infor.com  For more career opportunities logon to www.infor.com ©  Copyright 2018 Infor. All rights reserved. www.infor.com