Primary Skills
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· 5+ Years of IT experience
· Experience with ITIL based processes – Incident, Problem and Change Management proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.
· Good knowledge of basic networking, security and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.
· Proven knowledge and practical application of SNMP, Security, Firewalls, Routing, and Switching.
· In-depth knowledge, not limited to understanding but troubleshooting, of TCP/IP Protocol suite, IP routing protocols (OSPF, BGP, RIP, EIGRP), Frame-Relay, IPSEC VPN, and xDSL Technologies, OSI Model and Layered Troubleshooting, L2 Technologies
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