· Role: IT Field Support Engineer - Associate · Experience: 2 to 3 years · Location: Hyderabad · Education: BE/B.Tech/MCA Requirements: · Deliver technical internal client support to staff in (remote/home) offices, hotels, etc. · Requires coverage during standard operating hours as well an on-call support if needed. · Troubleshooting of client issues and problems as requested by internal employees and possible external users during events. · Analyze and test software/hardware problems and issues. · Maintain an inventory of PC hardware, services and software through available asset management and license management tools. · Analyze and repair of software and hardware issues. · Tracking calls through a computerized system. · Provide quality answers and follow-up to customers in a timely manner. · Analyze root causes and research appropriate references (people/materials). · Use systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs. · Deliver administrative duties such as department / regional reporting and tracking, event coordination, creating presentations, periodic research for project, procurement activities and invoicing. · Participate in various functional areas of IT to participate in projects and tasks. · Manage basic telecommunication change and additions (like assigning extensions and voice mail numbers) · Manage repair and services on fixed telecommunication systems or services coordinated by the telecommunication team. · Manage corporate mobile services, procurement, adds, changes and troubleshooting. · Instruct and support Video Conference activities |
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